OUR CUSTOMER PROMISE
- Guaranteed next day delivery on unbranded in-stock products
- Late 3pm cut off for orders placed online and 2pm by email
- 2 day delivery on branded garments (based on stock availability)
- Free technical advice on all products
- All enquiries answered within 2 hours
- Where logos are held in stock on behalf of the customer, delivery will be within 2 working days from date of order.
- Lead times for non-stock products with stock logos will be quoted at time of order.
- Where embroidery designs are held in stock on behalf of the customer, delivery will be within 3 working days from date of order.
- If the number of embroideries on an order is 200 and over, lead times will be quoted at time of order.
- Lead time for non-stock products where logo design is held in stock will be quoted at time of order.
- All Delivery Charges are Net £
- Order value more than £100.00 - Free
- Order value between £10.00 and £100.00 - £6.95
- We are unable to process orders for less than a value of £10.00 net.
Guaranteed timed delivery services are available as follows:
- Pre 9am Service £34.00
- Pre 10am Service £15.50
- Pre 12pm Service £9.95
- Saturday Delivery Service £22.00
- Same day delivery service is available to most areas of the UK. Please contact customer services on 02392 254 442 for prices.
In all instances parcels are sent securely and tracked so we know the location of every item leaving our depot to arriving at your door. On rare occasions, parcels may take a little longer to arrive due to hazardous weather conditions and other unforeseen circumstances. We ask for your patience in these times and assure you we will endeavour to get your items to you as soon as possible.
DELIVERY OUTSIDE THE UK
Should you require delivery to a location outside of the United Kingdom, please contact our customer services team for information & pricing.
Any shortages or discrepancies must be notified within 3 working days.
It is the responsibility of the buyer to examine goods for defects in materials and/or workmanship which are likely to cause damage or injury.